![]() Some experience issues during uninstallation. About the Companyīlue Mango Learning Systems was founded in 2003 and is headquartered in Virginia. It seems that there are many users who have difficulty uninstalling programs like ScreenSteps from their systems. ![]() Additionally, the platform is designed to assist users with standardizing procedures, track employee as they move through training processes and checklists, and create accessible online data repositories for all company training materials to ensure employees are able to locate and utilize reference materials after training periods. ![]() The software allows users to create an internal Google-like knowledge base that enables employees to browse and search company data by keyword, and is equipped with a built-in hierarchy for organization purposes, while ensuring users to maintain viewing permissions. Companies use ScreenSteps as their knowledge management system to support customers and to support their internal workforce (contractors, employees, temps). The platform enables users to create training courses on product releases, customer trends, competitors and internal processes, utilize context-sensitive help to better facilitate role-specific activities such as lead prospecting or customer response and support consistency, and allows users to include training course-specific checklists, job aids, and SOPs. ScreenSteps is a knowledge management system specifically designed for creating and managing procedure documentation. This is a training methodology where contact center agents, employees, or customers are not. ScreenSteps is a knowledge base management and training software designed to enable sales teams, support centers and employees through learning processes. ScreenSteps is designed to support Zero Memorization Training. Find related and similar companies as well. Select CustomersĬontact vendor directly for case studies. View ScreenSteps (location in Virginia, United States, revenue, industry and description. Do you have a Windows computer or a Mac computer Windows computer. A user account with an Admin or an Editor role. Vendor works with small and midsize customers. ScreenSteps, from the company of the same name headquartered in McLean, is an integrated knowledge base, online course, and contextual help software. To download the desktop editor, you need the following items: An active ScreenSteps account. The process helps you know what types of articles to write, who should write those articles, and how to present those articles. When you follow the Cycle of a Knowledge Champion, it helps you stay on top of your knowledge base content. Interactive, dummy proof guides any employee. ScreenSteps is an integrated knowledge base, online course, and contextual help software platform that helps you train and support your customers and employees. A Knowledge Champion takes ownership of the content that is on your company’s ScreenSteps site. Product is available as a SaaS solution that requires no additional hardware. Knowledge base software that reduces employee mistakes, questions, and onboarding time. Employee Training and Enablement Plan – $499 per month.
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